Welcome To Online Students Grievance Redressal Portal, Madhuben and Bhanubhai Patel Women Institute of Engineering (MBICT), Managed by Charutar Vidyamandal, Vallabh Vidyanagar

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ABOUT US

The Online Student's Grievance Redressal System is a new initiative taken by the Madhuben and Bhanubhai Patel Women Institute of Engineering - MBICT that facilitates students / complainants to lodge his or her grievance, send reminder and view status on action taken with regard to their grievance(s). The basic aim of the portal is to ensure transparency in admissions, prevent unfair practices in higher educational institutions and provide a mechanism for redressal of their grievances.

The system also facilitates the universities to search and browse grievances lodged against their university and post action taken against the complaints on the portal as well as contact the complainant directly through e-mail, phone or by post.

The Student's Grievance Cell desires to promote and maintain a conducive and unprejudiced educational environment.

The Cell enables a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the College. 'Grievance Cell' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to "the right to be heard and right to be treated without bias".

OBJECTIVES

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.

A Grievance Cell should be constituted for the redressal of the problems reported by the Students of the College with the following objectives:

Linking with a well defined Disciplinary System to make it acceptable to all.

All actions should be prompt for better redressal of Grievance.

To make the redressal process fair, impartial, consistent, with prior warnings and commensurate with gravity of misconduct.

Aim should be on prevention of misconduct rather than controlling through punitive measures.

Upholding the dignity of the College by ensuring strife free atmosphere in the College through promoting cordial Student-Student relationship and Student-teacher relationship etc.

Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.

Suggestion / complaint Box is installed in front of the Administrative Block in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the College.

Advising Students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.

Advising All the Students to refrain from inciting Students against other Students, teachers and College administration.

Advising all staffs to be affectionate to the Students and not behave in a vindictive manner towards any of them for any reason.

Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.

SCOPE

The cell will deal with Grievances received in writing from the students about any of the following matters:

Academic Matters: Related to timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.

Financial Matters: Related to dues and payments for various items from library, hostels etc.

Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers etc.
Designed & Developed by Alpa M Makwana, Assistant Professor, Computer Engineering Department, MBICT